Privacy Policy of Carpets Rugs Store in the UAE

Before reading the privacy policy page, you need to know that everyone buys carpets rugs according to their needs. Often, people buy them to protect a part of the floor, some to add warmth to their room, and some people buy them as a noticeable decoration piece.

When you order carpet rugs from an online website, a little personal information is taken from you, such as where you want delivery, what customisations you want, and after taking your number, you are called to discuss installation. We have explained in this privacy policy page how we collect and protect that information. Please read it carefully.

Why Do We Collect Your Information?

Personal information may be gathered in the shape of enquiries, purchases, and visits to the website, such as:

Name and contact information
Email address and phone number
Address for delivery or installation.
Rug size, dimensions, or preferences for custom rugs
Your Activity on the website

A large portion of this information is transmitted directly via forms, calls, messages, or order requests.

Why Is This Information Required?

Every house, office, and interior is unique and different. Sharing information makes recommendations more useful, and the overall experience smoother.

It may be used for:

Answering questions and requests for quotes
Planning for delivery and installation
Providing information on orders
Recommend appropriate carpet rug designs and dimensions
Increasing the website performance and customer support services.

The goal is always associated with enhanced communication and service.

How Do We Keep Your Information Safe?

Personal information is handled with care and kept on secure systems to minimise the risk of unauthorised access or misuse. We guarantee that your information or personal data is only accessed by our authorised personnel to provide you with better customer support, process orders, or coordinate installations. We have created a secure and protected environment to monitor and protect customer data.

Our Customer Information Is Never Sold

Nobody wants to be bombarded with unwanted calls and have their personal information shared all over the place.

No information gathered via the website is sold or rented to third parties. Minimal information will only be shared where it is required to ensure services are delivered appropriately, including:

Delivery coordination teams
Installation scheduling staff
Payment processing providers
Web maintenance technical support services

All service providers will adhere to appropriate confidentiality and security protocols.

Cookies and Website Experience

Cookies can be used for various purposes, such as enhancing the user experience and improving the functionality of the site. They help:

Remember browsing preferences
Optimise page loading time.
Know what visitors are doing on the site.
Make shopping more convenient

No cookies are used to intrude upon privacy. They are primarily used to enhance the performance and usability of websites.

What’s Your Right?

Your personal and sensitive data should never be outside of your control. Requests can be made to:

Access stored information
Correct inaccurate details
Where appropriate, delete personal data
Remove your name from the list of recipients for promotional communications.
Requests are responded to with respect and in a timely fashion.

How Long Do We Keep Your Information?

Your information is only retained for the duration required to fulfil orders, support, to keep business records, or for legal reasons.

After no longer being needed, methods of secure deletion or anonymisation are employed to protect privacy.

Policy Updates

The privacy practices may change from time to time due to changes in services, technology, or legal requirements. This page will always have the latest versions of the policy. Customers will appreciate the information about how the information is being handled if this section is checked periodically.