Easy Return Policy of Carpet Rugs UAE Store

Our Return Policy information should not be confusing, particularly when purchasing a carpets rugs. Each order can make a room feel so different when it comes to colors, textures, patterns, and sizes. By purchasing from our store, rugs and carpets can also sometimes be damaged, not as expected, or even be a problem that needs to be addressed.

This page is designed to explain the returns, replacements, and refunds process simply and realistically without unnecessary complexity.

In What Cases Return Are Acceptable?

We return carpets and rugs after looking at these conditions:

Wrong rug delivered
Visible damage during shipping
Manufacturing defects
Wrong size or design of the confirmed order
Any missing item or accessory

When possible, concerns should be reported as quickly as possible after the delivery, with pictures or videos, to facilitate the process.

Policy on Custom-Made Carpet and Rugs

Rugs made to special sizes, colors, or designs are made for one customer and may not be eligible for standard returns once manufacturing has started. If there is a confirmed manufacturing problem or preparation mistake, the case will be carefully considered to arrive at a just solution.

Return Policy Before Installation

Before installing or using, please return any item in good condition.

The condition of carpet or rugs is a key factor in the approval of the Return Policy. Rugs need to be carefully inspected before use, installation, or placement within the space.

They should remain:

Unused
Unwashed
Stain-free and damage-free
As far as possible in original packaging.

If you replace, modify, or damage the carpet or rug, our standard return policy will not apply.

How to Request a Return?

The Return Policy requires that requests for returns be as simple as possible to avoid any delays or confusion:

Provide order information or invoice number.
Clearly describe the problem.
Include supporting photos if necessary
Inspection approval
Follow the return/replacement directions given by support

We take the time to thoroughly evaluate each request and then make a fair decision at Carpet Rugs Store.

Return Policy Replacement Options

All of the stores in Dubai have their own return policy, but at our store, we have these return facilities for these reasons.

Fixing or replacing damaged carpet or rugs
Replace with an alternative design
Partial replacement for approved cases is not allowed
Support with delivery problems

We want to solve the problem in a smooth manner without any interruption to fulfil our customers’ satisfaction.

Who Is Responsible for Shipping If It’s Returned?

The return policy will be different depending on the reason for the return and the shipping responsibility:

Covered returns may be subject to a charge for wrong or damaged deliveries.
Sometimes you may need to send it to them, and they’ll need to pay for it.
Some special order shipping charges may not be refunded.

All situations are taken into account, and a final decision is made.

Non-Returnable Policy Situations

In the following cases, we don’t accept the returns:

After delivery, damaged or used Carpet or Rugs.
Rugs that have been changed or resized after they have been bought.
Products that are already approved for production and are custom-made.
Minor color differences due to lighting and screen settings.
After being dispatched or prepared, a change of mind.

The following conditions will be observed to guarantee the quality of carpet and rugs, as well as to minimize misunderstandings with our customers.